Customer Service Team Member

Company Name:
Position Type:
We are looking for energetic, driven and reliable individuals to join our growing office in Middletown, DE as a Customer Service team member!
Be the voice of our company and serve as the primary contact with our customers, providing real-time service through phone, online chat and emails
Problem solve and troubleshoot customer issues and complaints with a high level of empathy and respect for each individual case
Negotiate solutions with customers that leave them feeling positive
Adhere to customer service procedures and policies while doing right by our customers
Liaison with departments across the organization, from order processing and accounting to marketing and merchandising
Contribute ideas to improve the customer experience and internal efficiencies
Join a team of like-minded and dedicated indivudals to jointly improve customer relationships
SUPREME communication skills, both verbal and written
Computer and internet proficiency, especially email and web applications with the ability to learn company specialized software
Ready, willing and able to take on any customer's challenge
Enjoy making people happy and willing to go above and beyond to make that happen
Thrive in a fast-paced environment
Naturally organized
Great coffee
Competitive benefits including health insurance, life insurance and bonus potential
An energetic team that likes to laugh and have fun

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